While the District government continues to use Google Apps (primarily Gmail and Docs) on a limited basis, Microsoft Exchange—with its MS Outlook and Office integration—remains the city’s primary communications platform. According to Chief Technology Officer, Rob Mancini, in a recent PC World article, two key factors in favor of Microsoft have been the high degree of satisfaction among city employees with Exchange/Outlook and his staff's diligent and effective management and maintenance of the e-mail system.

For more information about the city’s communications platforms and future options under consideration (such as an exploration of enterprise social networking products), see the PC World article.