This information technology strategic plan was developed within the framework of the citywide strategic planning process launched by Mayor Williams in July 1999. In that process, the administration consulted residents and businesses in every part of the city and created action plans to achieve five strategic objectives:

• Strengthen children, youth, families and individuals
• Build and sustain healthy neighborhoods
• Promote economic development
• Make government work
• Enhance unity of purpose and democracy

Our plan begins with a specific IT vision to meet these objectives and lays out the detailed blueprint we're using to transform the IT environment of the past to fulfill that vision. The plan is written primarily for a general audience, but necessarily employs technical terminology. For further explanations of key IT terms, readers can consult the IT Glossary that follows the plan itself.

• 2002-2004 Information Technology Strategic Plan