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Office of the Chief Technology Officer
 

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Technology Support Services

Technology Support Services provides 24x7x365 support for OCTO-supported applications and hardware across the District.

This division contains the following two activities:

  1. OCTOhelps: Provides support for desktop products and services to District agencies utilizing industry best practices, certified technicians, industry-level software tools combined with Service Level Agreements to provide solutions for all end-user computer needs.
  2. Applications Support: Manages the technical infrastructure platform for District-wide Enterprise Resource Planning (ERP) systems as well as dc.gov and its associated portal tools.

Goals

Supports the District’s initiatives by providing support and recommending technological solutions to agencies.

Phone: (202) 727-2277