Quality and Performance Management   Quality and Performance Management processes ensure that each program deliverable meets the objectives of the program within predetermined standards. Quality and Performance Management Checklist Quality Management Perform Requirements Quality Verification. The requirements quality verification process ensures that requirements that fall within the project's scope are clearly described. Verify requirements are met throughout each phase of the program lifecycle (in the checklist below). Solution description Contractor responsibilities District responsibilities Assumptions Dependencies of external processes Deliverable descriptions Completion criteria for all deliverables and services Testability-expected results Develop a Quality Plan. The quality plan describes how the program will ensure requirements are met (see Acceptance Criteria), and defines a procedure for handling requirements that are not in compliance to the established level of quality. Conduct Independent Validation and Verification (IVV) Reviews. An IVV team can be assembled for key portions of the program to continuously monitor the process and assure the quality of the outcome. Conduct External Audit Reviews. External program and technical audits are used to assure compliance with the program plan, policies, and procedures. Maintain Accurate and Complete Documentation. Project-related documentation created while employed by the District government is solely owned by the District government. As such, accurate and complete records of proposed documents used for delivery of approved program deliverables are to be maintained and stored at locations directly under the District s purview. Performance Management Develop Performance Acceptance Criteria. An acceptance criterion is a quantifiable measurement used to establish if a deliverable has met predetermined requirement factors. Metrics and Measurement. Program performance is measured and tracked against the baseline schedules and plans approved at the close of the spending authorization process. The following areas are to be monitored at a minimum: requirements stability, cost, funding, schedule, staffing, technical performance, customer relations, quality contractors, and risk. Additional program development, software development, or service level performance metrics may also be indicated.