Technology Support Services provides 24x7x365 support for OCTO-supported applications and hardware across the District.
This division contains the following two activities:
- OCTOhelps: Provides support for desktop products and services to District agencies utilizing industry best practices, certified technicians, industry-level software tools combined with Service Level Agreements to provide solutions for all end-user computer needs.
- Applications Support: Manages the technical infrastructure platform for District-wide Enterprise Resource Planning (ERP) systems as well as dc.gov and its associated portal tools.
Supports the District’s initiatives by providing support and recommending technological solutions to agencies.
Phone: (202) 727-2277