The District of Columbia’s 311 Map allows the public to see 311 service requests by location, date (2 days, 7 days and 30 days) and status.
These service requests are received by the Office of Customer Service Operations of the Office of Unified Communications (OUC) through the Mayor's Citywide Call Center (311 Online), citizens web intake, electronic and US mail service or via other methods of communication.
The data shown for service requests on this application are automatically accessed and updated every hour Monday to Sunday. By selecting a service request icon on the map, users can view:
Complaint Type - Description of service requests
Created Date - Date service request was created
Status - Status of the service
Open - Indicates the service request has not been completed
Closed (includes Closed Overdue) - Indicates the service request has been completed
Open Overdue - Indicates the service request has not been completed and overdue
Agency - Responsible agency
Launch the DC 311 Mapping Application