The Office of the Chief Technology Office is made up of many departments to develop, implement, and maintain the District’s IT and telecommunications infrastructure; develop and implement major citywide applications; establish and oversee IT enterprise architecture and website standards for the District; and advise District agencies on technology solutions to improve services to businesses, residents and visitors in all areas of District government.
The OCTO Agency Management Program is responsible for critical business issues, organizational development and workforce management.
Customer Service and Telecomm
The Customer Service and Telecomm team centralizes the coordination of agency and enterprise-wide customer facing IT functions into one customer experience business unit. The division contains all of OCTO’s customer care functions in the same business unit for more effective control, coordination, collaboration, transparency, and accountability.
Application Solutions provides innovative, efficient and cost-effective application development to the District government and the residents of our city.
Created by OCTO in 2010, Connect.DC works to bridge the digital divide by making technology easier to use, more accessible, more affordable, and more relevant to the everyday lives of District residents.
DC-Net provides managed voice, data and video wire-based and wireless services to all government constituents city-wide over a secure, highly redundant and high capacity fiber optic telecommunications platform.
Information Security is responsible for for the citywide information security platform and policies as well as credentialing for District employees.
The Program Management Office provides management, business consulting services and business application support to agencies.
Shared Infrastructure Services provides the underlying foundation for enterprise IT within the District government ranging from desktop computing environments to data center based mainframe and state-of-the-art IT systems.
Technology Support Services provides 24x7x365 support for OCTO-supported applications and hardware across the District.